Cancellation & Refund Policy
1. Order Cancellation: - Orders can be canceled within 24 hours of purchase. - Once processed or shipped, cancellation is not allowed.
2. Refund Policy: - Refunds will be processed within 7-10 working days. - If canceled before shipment, a full refund will be provided. - If the order includes custom-made or personalized gold items, no refund will be issued.
3. Exchange Policy: - Exchanges are allowed within 14 days, provided the gold remains unused and in original condition. - Making charges, taxes, and wastage costs are non-refundable.
4. Buyback Policy: - Buyback is subject to current market rates and company policies. - Hallmarked gold will have better buyback value than non-hallmarked gold.